WE’RE HERE TO HELP
Thank you for selecting us as your cancer care provider. We recognize the stress and challenges that a cancer diagnosis can bring into your life and we’re here to help. Our medical teams specialize in medical oncology (treating cancer with medicine, including chemotherapy), radiation oncology (treating cancer with therapeutic radiation), hematology (treating blood disorders and/or blood cancers) and gynecologic oncology (treating cancer of the female reproductive organs). Many of our cancer treatment centers throughout Colorado offer a full range of services including diagnostic imaging, radiation therapy, chemotherapy, in-office dispensing of oral chemotherapy, clinical trials and supportive services all under one roof to optimize patient convenience and time.
AS A NEW PATIENT
Your first appointment will be comprehensive so you should plan to spend at least an hour with us. We know that sorting through and understanding information about your cancer and various treatment options isn’t easy, so if possible we encourage you to bring an adult family member or friend with you for this initial appointment. Please arrive about 15 minutes prior to your scheduled appointment time and check in with our front desk ambassador. You will receive a new patient packet containing practice information, educational materials and forms for your review and completion, if you have not already done so. Because thoroughness and accuracy are extremely important when completing your forms, especially your family history questionnaire, we strongly encourage you to have downloaded and completed your forms off our website prior to your first appointment. Being thorough in your completion of these forms will allow you to have a more informative meeting with your physician.
WHAT TO BRING
Please bring to your first appointment:
- Your insurance card(s) and a referral if needed
- Your driver’s license or photo ID
- Your prescription card
- Completed new patient forms.
- Medical records including diagnostic films and related reports, pathology reports, etc. (Note: Some doctors and clinics may prefer to send them directly to us)
- Contact information for your primary care and/or referring physician so we can make sure they are kept up to date on your treatment plan.
INSURANCE AND BILLING INFORMATION
Our Patient Financial Counselors are trained and knowledgeable about insurance benefits and reimbursement, including Medicaid and Medicare, for cancer treatments and services. They will discuss with you what your insurance company will or will not cover and help you set up financial arrangements for all co-insurance or non-covered amounts. Many insurance plans do require you to pay an office visit co-payment at the time of service. Some may also require a co-payment for chemotherapy treatments. For your convenience, we accept cash, check, Visa, MasterCard, Discover and American Express at our clinics, and offer online bill payment.
THE JOURNEY BEGINS
During this initial visit with your doctor and other members of your care team we will explain your diagnosis and together develop a personalized evidence based treatment plan to create the best possible outcomes. Don’t be afraid to ask questions. Having answers, as tough as they sometimes are, can help you make a plan and in making a plan, reduce the anxiety and fear that often come from indecision or the unknown. Our goal is to empower you to advocate for yourself and be an active partner in your care so you can make the best decisions for you and your family. Our experienced oncology social workers are also here to ensure that you are supported throughout your journey with access to counseling, support groups, educational events and referrals to appropriate community resources.
For your convenience you will be able to schedule any subsequent appointments needed prior to leaving the office. These may include appointments for:
- Blood work only
- Chemotherapy or radiation treatment
- A physician appointment, with or without blood work
- Additional imaging tests
If you’d prefer to wait to schedule your next appointment, you can visit our website 24/7 and schedule an appointment for any of our 19 office locations at your convenience. One of our schedulers will be in touch within 24 hours to discuss the reason for your visit, and confirm your next appointment. When calling for an appointment call the clinic’s main number and ask for the scheduler for your doctor. Please contact the cancer center as soon as possible during regular business hours if you need to cancel an appointment.
MY CARE PLUS PATIENT PORTAL
Rocky Mountain Cancer Centers offers a secure link to your health care information, including lab results, through our patient portal, My Care Plus. Ask any staff member how to enroll.
IN-OFFICE ORAL CHEMOTHERAPY DISPENSING
For the convenience of our patients prescribed oral chemotherapy we can fill your prescriptions in our office, with little or no wait. We accept most major prescription benefits providers including Medicare Part B and D.
Receiving your oral chemotherapy at the point of care also allows our nurses and pharmacy team members to provide you with on-site education and answer any questions you might have. Getting started is as easy as providing us with your prescription card and we’ll do the rest.
Should you require hospitalization our physicians admit patients to these hospitals, many of them conveniently located near our clinics: Medical Center of Aurora (Aurora), Avista Adventist Hospital (Louisville), Arkansas Valley Regional Medical Center (La Junta), Boulder Community Hospital (Boulder), Castle Rock Adventist Hospital (Castle Rock) Good Samaritan Medical Center (Lafayette), Littleton Adventist Hospital (Littleton), Longmont United Hospital (Longmont), Lutheran Medical Center (Wheat Ridge), Memorial Hospital (Colorado Springs), North Suburban Medical Center (Thornton), Penrose-St. Francis Hospital (Colorado Springs), Platte Valley Medical Center (Brighton), St. Mary Corwin Medical Center (Pueblo), Parker Adventist Hospital (Parker), Parkview Medical Center (Pueblo), Porter Adventist Hospital (Denver), Presbyterian/St. Luke’s Hospital (Denver), Rose Medical Center (Denver), Sky Ridge Medical Center (Lone Tree), St. Joseph Hospital (Denver), St Anthony Hospital (Lakewood), St. Anthony North Hospital (Westminster), St. Thomas More Hospital (Canon City), Swedish Medical Center (Englewood), Vail Valley Medical Center (Vail) and Yampa Valley Medical Center (Steamboat Springs).