Our entire team works collaboratively to ensure the highest level of care for you. During clinic hours your calls will be returned according to triage protocol. Your nurse will inform your physician about any problems. In cases of a life-threatening emergency always call 911 immediately. Calls to our clinics after 5 p.m. and on weekends are handled by our answering service. The on-call physician will be paged and your message relayed. If a friend or family member makes the call for you, they should tell the physician who is calling and the patient they are calling about. It is helpful to have a pharmacy phone number available in case the doctor needs to call in a prescription.