Frequently Asked Questions

About RMCC

Address Changes

Who can I contact if my address has changed? What if my name or phone number has changed?

Please send us a message through the patient portal, Navigating Care.

 

Appointments

Who do I contact to schedule an appointment, cancel, or reschedule an appointment?

You can either visit our Navigating Care Portal or call your clinic. To schedule an appointment, you can also fill out an Appointment Request Form.

 

Billing

How can I speak with someone regarding my bill?

If you have questions regarding your bill, please call (833) 634-7131. You may also pay your bill online.

Who can I contact for copies of itemized bills?

Please call the RMCC clinic where you are seen. For a list of locations and phone numbers, visit our website here. You can also call the RMCC Customer Care Team at 833-634-7131.

Who do I contact regarding bills from other facilities for tests/procedures ordered by an RMCC provider?

Please call the RMCC clinic where you are seen. For a list of locations and phone numbers, visit our website here.

 

COVID Vaccine

Where can I get a COVID vaccine?

Visit Vaccinespotter.org to find a vaccine nearest you, or visit our COVID page for a list of locations.

Is it recommended to get a COVID vaccine if I’m undergoing chemo?

Please talk with your provider. You can send a message through the patient portal, Navigating Care.

What are the side effects of the COVID vaccine while undergoing chemo?

Please talk with your provider. You can send a message through the patient portal, Navigating Care.

 

Infusions

Where can I find information about my first infusion?

Please send us a message through the patient portal, Navigating Care. You can also call the RMCC clinic where you are seen. For a list of locations and phone numbers, visit our website here.

 

Insurance

What insurances do you accept?

Please visit our insurance page.

Who can I contact if my insurance has changed?

Please update your information on our website here.

 

Medical Records

Where can I go to request medical records?

To request medical records, fill out the request form here.

 

New Patient Forms

How do I access the new patient forms?

If you are a new patient, please visit our new patient page to fill out the forms.

 

Prescriptions

Where can I go if I have questions about a prescription?

You can use the patient portal, Navigating Care, to message your site. Select the message type prescription.

 

Results

Who do I contact if my lab results are not uploaded yet?

Please send a secure message via the patient portal, Navigating Care.

Who do I contact if my scan results are not uploaded yet?

Please send a secure message via the patient portal, Navigating Care.

 

Surgery

Where can I find pre-op instructions for surgery?

Please send us a message through the patient portal, Navigating Care. You can also call the RMCC clinic where you are seen. For a list of locations and phone numbers, visit our website here.

 

Treatment

Where can I go if I have questions about my treatment?

You can use the patient portal, Navigating Care, to message your site. Select the message type treatment.

 

If your question is not listed, please fill out the Contact Us form.