Insurance & Payment Information
As a community-based provider, Rocky Mountain Cancer Centers (RMCC) is committed to offering advanced cancer treatment close to home while keeping your costs as low as possible.
We understand that affordable healthcare is a top priority. That’s why we work to deliver high quality services as cost-effectively as possible. We also help you navigate your insurance coverage so you can make the most of your benefits and reduce out-of-pocket expenses whenever possible.
Need to Update Your Insurance on File?
Insurance Plans We Accept
Before you begin care or treatment at RMCC, we encourage you to reach out to your health insurance provider to better understand your coverage and benefits. It’s helpful to know the name of your plan, your deductible, and how much of your deductible and/or out-of-pocket maximum you’ve already met. The amount you may need to pay out of pocket will depend on your individual plan.
Depending on your coverage, you may have co-pays or deductibles due at each office visit, including for treatments such as chemotherapy or radiation. While we understand that these costs can be challenging, federal regulations and our agreements with insurance providers do not allow us to waive these fees. For example, if your plan includes a co-pay for a specialist visit, that amount will be due at the time of service. We accept cash, check, Visa, MasterCard, Discover, and American Express to pay these fees.
RMCC works with many private insurance providers, as well as government programs like Medicare and Medicaid, to help ensure access to care for as many people as possible. We are in-network for most insurance plans.
However, keep in mind that not all plans are included. Even if your insurance company is in-network, some specific plans may still be considered out-of-network.
To avoid unexpected costs, we recommend confirming coverage before your visit. You can do this by contacting your insurance provider and your RMCC clinic to make sure your plan is in-network at your specific location.
Before receiving services, contact your health insurance company to verify your personal benefits, plan limitations, and referral and/or pre-authorization requirements, and in- or out-of-network status. This information is provided for general summary information only. It is not intended to provide specific advice. RMCC makes no warranties, expressed or implied, regarding errors or omissions, and assumes no legal liability or responsibility for loss or damages resulting from the use of information contained herein.
In some cases, your insurance plan may allow you to receive out-of-network care with proper authorization. If your plan is out-of-network with your RMCC facility, we recommend contacting your clinic to see if this an option for you.
Please note that RMCC does not participate with most Medical Sharing Plans, Shared Savings Plans, or Limited Benefits Plans—even if authorization can be granted.
For the most accurate and up-to-date information about your coverage, call the phone number on the back of your card.
RMCC is Contracted with These Insurance Carriers:
- Aetna
- Anthem BCBS Colorado
- Apostrophe Health
- benefitSMART (B-SMART)
- Carrum
- Cigna
- Claritev Multiplan/PHCS
- Colorado Access
- First Health
- Humana Medicare Advantage
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Kaiser Commercial HMO & PPO, KP Select, CO Public Option-Family, Individual, Small Group and Medicare Advantage HMO & PPO
- Medicare
- Medicaid
- Optum Health / Optum Care CO (formerly CSHP & New West Physicians)
- PHPprime
- Rocky Mountain Health Plans Medicaid Prime, CHP+, Valley, Monument Tier 2 & CO Doctors Plan
- SMS
- Select Health Colorado Public Option (Exchange) and Medicare Advantage (MA)
- TRICARE/HealthNET
- United Healthcare
In addition to traditional health insurance, some insurance companies offer Medical Sharing Plans, Shared Savings Plans, or Limited Benefits Plans. RCCC does not participate with most of these plans.
Medicare
RMCC is a participating provider with Medicare.
Medicare Advantage
RMCC is contracted with many Medicare Advantage plans. We recommend contacting your Medicare Advantage provider to confirm that your plan is in-network at the RMCC facility or location where you plan to receive care.
For reference, a Medicare Advantage plan (also called Medicare Part C) is offered by a private insurance company that works with Medicare to provide your standard Medicare Part A and Part B benefits, along with any additional coverage included in your plan.
Medicare Supplements
RMCC accepts Medicare Supplement plans. These plans work alongside your Medicare Part A and Part B coverage and help pay for some of the costs that Medicare does not cover, such as copays, coinsurance, and deductibles.
Medicaid/Health First CO and Income-based Programs
RMCC accepts Colorado Medicaid/Health First CO and Managed Medicaid/Colorado Access, with the exception of Denver Health.
Income-based Plans Include:
- Colorado Access
- Colorado Indigent Care Program (CICP), which provides discounted healthcare services to low-income people and families. CICP is NOT a health insurance program and not all RMCC facilities participate in CICP.
Other Government Payers
RMCC accepts other government payers like Tricare and VA Coverage with proper prior authorization.
- Tricare HealthNet
- VA Community Care Contact Center
Medical Sharing Plans / Shared Savings Plans / Limited Benefits Plans
These plans offer limited coverage and reimbursement for limited services. In other words, they pay very little for very few types of services. Though Medical Sharing Plans, Shared Savings Plans, and Limited Benefits Plans may seem like health insurance, they are not. Often, patients with these types of plans do not realize that the plan they purchased is not health insurance and there may be no coverage for needed services.
Medical Sharing Plans, Shared Savings Plans, and Limited Benefits Plans are not always easy to identify, and the cards these plans give to their members are often confusing. Medical Sharing Plans, Shared Savings Plans, and Limited Benefits Plans go by many names, including, but not limited to: Medical Sharing Plans, Shared Savings Plans, Limited Benefits Plans, Cost Sharing Plan, Health Sharing Plan, Christian/Ministry Plan, Practitioner-Only Plan, Physician-Only Plan, etc. Sometimes the plan cards explicitly state that the plan is not health insurance. If your plan card has any of these phrases on it, you may have a limited benefits plan.
Here is a list of some, but not all, Medical Sharing Plans, Shared Savings Plans, and Limited Benefits Plans that RMCC does not accept and will not bill:
- Administrative Concepts
- Altua
- Christian Ministries
- Freedom Life
- Jericho Share
- Knew Health
- Legion Limited Medical
- Liberty
- Medishare
- Mpowering
- National Association of Preferred Providers
- Prestige Plus
- Reserve National
- Sedera Healthshare
- Solidarity Healthshare
- Samaritan Ministries
- Salvasen
- Secure Care
- Tall Tree
- Zion Health
Not all Medical Sharing Plans, Shared Savings Plans, and Limited Benefits Plans are alike. Even if your card doesn’t include any of these phrases, you may still have a limited benefits plan. Whenever helpful, RMCC’s Patient Financial Counselors can provide resources to help you obtain traditional insurance coverage (ACA approved).
How RMCC Works With You
At RMCC, we know that understanding insurance coverage can feel confusing and overwhelming. Our team is here to help make the process as simple and manageable as possible.
Here are some of the ways we support you:
- We verify and review your insurance benefits before your visit.
- If your plan requires a referral from your primary care physician (PCP), we can help obtain it prior to your appointment, including any needed follow-up referrals.
- If your plan requires prior authorization for certain services or treatments (such as chemotherapy or radiation), we will work to obtain these referrals on your behalf.
- We provide estimates of your expected out-of-pocket costs.
- We can share information about financial assistance options from a variety of local and national resources.
- For your convenience, you can make payments online through our website, or use Visa, MasterCard, Discover, and American Express.
- You will receive a monthly statement that shows any account activity, including new charges, adjustments, and insurance payments.
- With a signed Assignment of Benefits (AOB), we will bill your primary insurance provider, and as a courtesy, also bill your secondary provider when appropriate.
For our Medicare patients: Effective June, 1, 2004 Medicare requires us to report the supervising physician of the day on all our claims. Your insurance company’s explanation of benefits (EOB) for that day’s services could possibly reflect the name of a physician other than your treating oncologist in the event he or she was not the supervising physician the day of your chemotherapy treatment.
How You Work With RMCC
As a partner in your care, there are a few simple steps you can take to help make the insurance process easier. This allows you to stay focused on your health and wellbeing.
Here are some ways you can help:
- Bring your current health insurance ID card to all appointments.
- Keep your insurance and billing information up to date. You can notify us in person, by phone, or through the mail if anything changes. If you lose insurance coverage, please let us know as soon as possible.
- Be prepared to pay any required co-pays at the time of your visit. Co-pays may also apply to chemotherapy and radiation treatments. You can pay with cash, check, Visa, MasterCard, Discover and American Express.
Billing Questions
How can I speak with someone regarding my bill?
If you have questions regarding your bill, please call (855) 507-5163. You may also pay your bill online.
Who can I contact for copies of itemized bills?
Please call the RMCC clinic where you receive care. For a list of locations and phone numbers, visit our website here. You can also call the RMCC Customer Care Team at (855) 507-5163.
Who do I contact regarding bills from other facilities for tests or procedures ordered by an RMCC provider?
Please call the RMCC clinic where you are seen. For a list of locations and phone numbers, visit our website here.