Insurance & Payment Information
As a community-based provider, Rocky Mountain Cancer Centers is able to bill our services cost-effectively, resulting in savings for our patients, our payers, and employer groups.
Need to Update Your Insurance on File?
If you are a current patient needing to update your insurance information, please access the electronic form to update your information by clicking the button below. To update using our Spanish form click here. Please allow at least two business days for this information to be added to your file.
Insurance Plans We Accept
RMCC strongly encourages you to consult with your health insurer to determine accurate information about your coverage and benefits for a particular health care service provided at a RMCC facility. It is important for you to know your insurance plan and how much of your deductible and/or your out-of-pocket maximum you have met. Your out-of-pocket responsibility will vary based on your individual insurance plan.
Your insurance coverage may also require Rocky Mountain Cancer Centers to collect co-pays and/or deductibles at each office visit as well as potentially at chemotherapy or radiation treatments. Due to federal laws, as well as our individual contracts with the insurance carriers we are prohibited from waiving these fees. If you have an office visit co-pay for a specialist, you will be expected to pay that amount at the time of service. We accept cash, check, Visa, MasterCard, Discover and American Express.
RMCC works with major payers to provide access to our facilities to as many individuals as possible, and our facilities are in-network for most insurance plans.
- However, please note that this list is not exhaustive of all payers, and RMCC may be out-of-network for some products offered by the payers listed.
- To confirm if your insurance provider or specific plan is contracted with any of our facilities, contact your insurance provider and your clinic to confirm network status.
Before receiving services, contact your health insurance company to verify your personal benefits, plan limitations, and referral and/or pre-authorization requirements, and in- or out-of-network status. This information is provided for general summary information only. It is not intended to provide specific advice. RMCC makes no warranties, expressed or implied, regarding errors or omissions, and assumes no legal liability or responsibility for loss or damages resulting from the use of information contained herein.
Please be aware that your insurance plan may allow you to go out-of-network with proper authorization. If your insurance provider or plan is out-of-network with your RMCC facility, contact your clinic to find out if an out-of-network authorization can be obtained. RMCC does not participate with most Medical Sharing Plans / Shared Savings Plans / Limited Benefits Plans, regardless of whether the plan provides authorization.
Call the phone number on the back of your card for the most accurate information.
RMCC is Contracted with These Insurance Carriers:
- Anthem BCBS Colorado
- Apostrophe Health
- Colorado Access
- First Health
- Humana Medicare Advantage
- Kaiser Individual and Family (KPIF), Medicare Advantage and Small Group (SG), otherwise market-dependent
- Optum Health / Optum Care CO (formerly CSHP & New West Physicians)
- Rocky Mountain Health Plans
- United Healthcare
In addition to typical health insurance, these insurance carriers are known to offer Medical Sharing Plans / Shared Savings Plans / Limited Benefits Plans, which we do not always accept.
RMCC is a participating provider with Medicare.
RMCC is contracted with many Medicare Advantage plans. You should consult with your Medicare Advantage plan to confirm if your plan is in-network at the RMCC facility or location you intend to use.
A Medicare Advantage plan, or Medicare Part C, is a Medicare plan offered by a private company that contracts with Medicare to provide you all of your Original Medicare Parts A and B benefits as well as any additional coverage offered through the Medicare Advantage plan.
RMCC accepts Medicare Supplement plans. A Medicare Supplement plan is an additional insurance that works in conjunction with Medicare Part A and Medicare Part B. It is designed to fill the gaps in coverage, like copays, coinsurance, and deductibles, that Medicare does not cover.
Medicaid/Health First CO and Income-based Programs
RMCC accepts Colorado Medicaid/Health First CO and Managed Medicaid/Colorado Access, with the exception of Denver Health.
Income-based Plans Include:
- Colorado Access
- CICP - Colorado Indigent Care Program (CICP) provides discounted healthcare services to low-income people and families. CICP is NOT a health insurance program. Not all RMCC facilities participate in CICP.
Other Government Payers
RMCC accepts other government payers like Tricare and VA Coverage with proper prior authorization.
- Tricare HealthNet
- VA Community Care Contact Center
Medical Sharing Plans / Shared Savings Plans / Limited Benefits Plans
These products offer limited coverage and reimbursement for limited services. In other words, they pay very little for very few types of services. Though Medical Sharing Plans / Shared Savings Plans / Limited Benefits Plans may seem like health insurance, they are not. Often, patients with these types of plans do not realize that the plan they have purchased is not health insurance and that there may be no coverage for needed services.
Medical Sharing Plans / Shared Savings Plans / Limited Benefits Plans are not always easy to identify, and the cards these plans give to their members are often confusing. Medical Sharing Plans / Shared Savings Plans / Limited Benefits Plans go by many names, including, but not limited to: Medical Sharing Plans, Shared Savings Plans, Limited Benefits Plans, Cost Sharing Plan, Health Sharing Plan, Christian/Ministry Plan, Practitioner-Only Plan, Physician-Only Plan, etc. Sometimes the plan cards do explicitly state that the plan is not health insurance. If your plan card has any of these phrases on it, you may have a limited benefits plan.
Here is a list of some, but not all, Medical Sharing Plans / Shared Savings Plans / Limited Benefits Plans that RMCC does not accept and will not bill:
- Administrative Concepts
- Christian Ministries
- Freedom Life
- Jericho Share
- Knew Health
- Legion Limited Medical
- National Association of Preferred Providers
- Prestige Plus
- Reserve National
- Sedera Healthshare
- Solidarity Healthshare
- Samaritan Ministries
- Secure Care
- Tall Tree
- Zion Health
Not all Medical Sharing Plans / Shared Savings Plans / Limited Benefits Plans are alike and even if your card doesn’t include any of the above phrases, you may still have a Limited Benefits Plan. In addition, our Patient Financial Counselors can provide resources for you to help navigate obtaining traditional insurance coverage (ACA approved).
How RMCC Works With You
- We provide verification and review of your insurance benefits.
- If your plan requires an initial referral from a Primary Care Physician (PCP), we will assist in obtaining that referral prior to your visit. The referral will contain the dates of service and number of visits authorized. We will also request any follow-up referrals needed.
- If your plan requires prior authorization for special services and/or treatments (i.e. chemotherapy, radiation), we will obtain these referrals on your behalf.
- We will provide you with an estimate of your financial responsibility.
- We will give you information on financial assistance options that may be available from a wide variety of local and national resources.
- For your convenience you can pay online through our website. We accept Visa, MasterCard, Discover and American Express.
- A monthly statement is sent detailing any balance activity (new charges, adjustments and payments from insurance, etc). We accept check, Visa and MasterCard as well as Discover and American Express.
- With a signed Assignment of Benefits (AOB) in place, we will bill your primary insurance carrier. As a courtesy, we will also bill your secondary carrier as long as we have a signed AOB.
For our Medicare patients: Effective June, 1, 2004 Medicare requires us to report the supervising physician of the day on all our claims. Your insurance company’s explanation of benefits (EOB) for that day’s services could possibly reflect the name of a physician other than your treating oncologist in the event he or she was not the supervising physician the day of your chemotherapy treatment.
How You Work With RMCC
- Please bring your current health insurance identification card to all appointments.
- You are responsible for ensuring we have your most current health insurance and billing information. We ask that you notify us either in person, via phone or via mail anytime you have a change in your information. If you lose insurance coverage, please notify us immediately.
- Co-pays are expected at each office visit and may also apply to chemotherapy or radiation treatments. We accept cash, check, Visa, MasterCard, Discover and American Express.
- Payments for deductibles and balances not paid by insurance are your responsibility. We accept cash, check, Visa, MasterCard, Discover and American Express.
How can I speak with someone regarding my bill?
If you have questions regarding your bill, please call (855) 507-5163. You may also pay your bill online.
Who can I contact for copies of itemized bills?
Please call the RMCC clinic where you are seen. For a list of locations and phone numbers, visit our website here. You can also call the RMCC Customer Care Team at (855) 507-5163.
Who do I contact regarding bills from other facilities for tests/procedures ordered by an RMCC provider?
Please call the RMCC clinic where you are seen. For a list of locations and phone numbers, visit our website here.