Our Commitment to Our Patients
(Updated 6/30/20) Rocky Mountain Cancer Centers (RMCC) is committed to the well-being of our patients. Cancer patients are more susceptible to viruses, including COVID-19, because of weakened and compromised immune systems. Some cancer treatments, such as targeted therapies, steroids, as well as some cancer types, like blood cancers, can result in an impaired immune system. Therefore, our cancer centers ask that all patients and caregivers abide by the following rules in order to keep everyone safe:
- If you are not feeling well and suspect you may have coronavirus (COVID-19), please call your PCP immediately. If you have symptoms of a cough, fever, difficulty breathing, or shortness of breath, OR have a least two of the following symptoms: repeated shaking with chills, muscle pain, headache, sore throat, new loss of taste or smell, OR may have been exposed to COVID-19, please call your RMCC office before coming in for your appointment.
- If you have traveled internationally within the last 14 days, please call the office ahead of your appointment for a phone assessment. If you come to the clinic without the assessment, we may ask you to return to your car to do the assessment via phone prior to entering the facility.
Additionally the following restrictions are still in place:
- To ensure your safety, the safety of other patients and that of our staff, we are pre-screening everyone who enters our facilities by checking temperatures and asking questions about your health and exposure risk. We are NOT testing for COVID. We are unable to test or accept testing kits.
- After assessment, if you have symptoms that point to COVID-19, you will be instructed on next steps, up to, and including, quarantine measures based on current CDC recommendations.
- Everyone MUST wear a mask. Please bring your own mask.
- To promote social distancing, no one other than patients will be allowed in the facility (special exceptions may be granted on a case by case basis). As Colorado continues to open up slowly, some people have started to feel relaxed, but the virus is still here, which is why we are continuing to follow CDC guidelines. Even if you’ve recently brought someone with you to your appointments, you will most likely not be allowed to do so for the foreseeable future.
Steps we are taking to safeguard everyone (patients and staff alike) from exposure include, but are not limited to:
- We are following all CDC and Colorado Department of Health regulations.
- Staff and patients are notified as soon as possible if there is suspected exposure and asked to monitor for symptoms.
- All clinics are cleaned regularly and high traffic areas are cleaned throughout the day. Exam rooms are sanitized between patients.
- If there is a suspected exposure, the whole facility is deep cleaned and other commons areas, such as elevators, in the building are also cleaned.
- Everyone (patients, visitors, and staff) is being pre-screened prior to entering the building. Anyone with symptoms is turned away at the door.
- We have removed all magazine, newspapers, candy, coffee and water dispensers.
- Providers are standing up to six feet away from the patient when physical contact is not necessary.
- Most providers are now offering telemedicine appointments, when possible.
- Staff that are able to work from home have been asked to do so.
General Information from the CDC
We are monitoring COVID-19 closely, and you can find the latest information from the Centers of Disease Control and Prevention (CDC) below.